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Complaints brought by Members of Parliament (MPs) on behalf of constituents

MPs that have received a constituent complaint about HEE can address personal letters to the Chairman or Chief Executive. These will be dealt with according to separate guidelines that relate to HEE’s handling of MP correspondence. 

It is important to maintain confidentiality where necessary. If an MP is writing on behalf of a constituent, then HEE assumes that the complainant has given permission for the MP to receive and use that information to have a complaint investigated.  This assumption will be made explicit in our initial acknowledgment letter. However, if the concern is about someone other than the constituent, we will first obtain consent from the complainant.