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Support workforce

The NHS employs more than 340,000 support workers who provide support to professionally qualified clinical staff in health and care settings, and fundamental care to patients and clients.


The NHS employs more than 340,000 support workers who provide support to professionally qualified clinical staff in health and care settings, and fundamental care to patients and clients.

One of the key strategic objectives of HEE is to support a number of initiatives to help ensure healthcare providers are able to maximise healthcare support staff’s contribution to safe and effective care and that support staff have rewarding careers and feel valued.

Recently there have been major national developments as a result of the Francis Enquiry and the Cavendish Review, and the Department of Health’s Mandate to Health Education England.

The career progression programme team in HEE working across Kent, Surrey, and Sussex work closely with the NHS organisations, providers of primary care, local authorities, job centres, and other arms-length bodies to improve the opportunities of integrated working across health and social care.

The team is led by Mike Bailey, Senior Programme Manager – Career Progression. Mike has previous experience in working in community and acute sectors within learning and development services alongside a strategic role within the Strategic Health Authority. He has led on our career progression programme since it started in 2013.

The team members include Madhu Meshram, Education and Training Facilitator, Robert Smith, Project Manager, and Michele Clark, Workforce Programme Manager. The team also has Ben Jones, Sian Sallis, and Jayne Thwaites who are our county-based health and social care pre-employment programme coordinators for Kent, Surrey, and Sussex respectively.

Please visit our apprenticeships, Talent for Care and Widening Participation pages to read more about our work in these areas.

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