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Pharmacy Technician

Overview of the role

Pharmacy technicians play an important role within general practice and complement the more clinical work of clinical pharmacist, through utilisation of their technical skillset. Their deployment within primary care settings allows the application of their acquired pharmaceutical knowledge in tasks such as audits, discharge management, prescription issuing, and where appropriate, informing patients and other members of Primary Care Network (PCN) workforce. Work is often under the direction of clinical pharmacists, and this benefit is realised through the creation of a PCN pharmacy team.

Education and training required

  • Pharmacists undertake a masters level qualification - Masters of Pharmacy (MPharmS) plus a one-year postgraduate pre-registration structured programme regulated by the General Pharmaceutical Council (GPhC)

  • The new curriculum for pre-registration trainee pharmacy technicians is being tested with placements in general practice, through the Pharmacy Integration Fund (PhIF)


  • Level 3

  • Pharmacy Technicians need to be registered with GPhC

Career framework

The starting salary for Pharmacy Technicians is AfC Band 5.

Job description

NHSE/I have developed a job description and recruitment pack which is available on the FutureNHS website. Access to the site requires user registration. Once registered, navigate to the role selection page to find a range of supporting resources.

For a brief outline of responsibilities, skills, and competencies please see below.

Activities undertaken

  • Undertake patient-facing and patient supporting roles to ensure effective medicines use, through shared decision-making conversations with patients.

  • Carry out medicines optimisation tasks including effective medicine administration, supporting medication reviews, and medicines reconciliation.

  • Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.

  • Provide specialist expertise, where competent, to address both the public health and social care needs of patients including lifestyle advice, service information, and help in tackling local health inequalities.

  • Take a central role in the clinical aspects of shared care protocols and liaising with specialist pharmacists for more complex patients.

  • Support initiatives for antimicrobial stewardship to reduce inappropriate antibiotic prescribing.

  • Work with the PCN multi-disciplinary team to ensure efficient medicines optimisation, including implementing efficient ordering and return processes and reducing wastage.

Skills and Competencies

  • Providing safe and effective pharmacy services.

  • Supply medicines and devices to patients, whether on prescription or over the counter.

  • Achieving the best outcomes through a patient’s medicines.

  • Assemble medicines for prescription.

  • Provide information to patients and other healthcare professionals.

  • Manage areas of medicine supply such as dispensaries.

  • Supervise other pharmacy staff/training and development.

  • Answering customers' questions face to face or by phone.

  • Pre-packing, assembling, and labeling medicines.

  • Referring problems or queries to the pharmacist.

  • Manufacturing aseptic dispensing.

  • Quality control.

  • Procurement.

  • Information technology.

  • Clinical trials.

  • Medicines information.

Support available for introducing the role

From April 2020, this role will be reimbursed through the Additional Roles Reimbursement scheme at 100% of actual salary plus defined on costs, up to the maximum reimbursable amount of £35,389 over 12 months.

Further information

General Pharmaceutical Council – the role of pharmacy technicians

General Pharmaceutical Council – registering as a pharmacy technician

Health Careers – Pharmacy technician

Pharmacy technicians are playing key new roles –  Blog