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Human factors exchange

Welcome to the Human Factors Exchange, a programme pioneered by Health Education England in the East Midlands in response to recognising the growing significance of applying Human Factors in healthcare, and to improve the quality of care for patients.

This webpage is designed to give a sense of:

  • What it is the Human Factors Exchange is trying to accomplish?
  • Why it is important that our goals are achieved?
  • How we plan to achieve them?

Every day, healthcare professionals within the NHS help to safely treat tens of thousands of patients who all share the same motivational goals. That is, to provide care that is of the highest and safest quality. For most, the result of this treatment leads to improve or alleviated symptoms, resulting in a positive experience for the patient. There are, however, an unacceptable number of patients who are harmed as a direct result of the treatment received, or as a consequence of being admitted into hospital.

In comparison to other industries, for example defence and aviation, to a certain extent, there lacks a solid Human Factors foundation underpinning day-to-day work within a healthcare context; something that evidently must change.

We have a number of Projects and workstreams running across different counties in the East Midlands. Take a look at your local ones here and for more information about the main workstreams click here.


Clinical Human Factors Group

The Clinical Human Factors Group (CHFG) is an independent campaign group (registered as a charitable trust) which aims to stimulate dialogue and demonstrate through concrete action a better understanding of the role of human factors can have a significant impact on safety, quality and productivity in healthcare.

NHS Improving Quality

NHS Improving Quality (NHS IQ) is the driving force for improvement across the NHS in England. They work to improve health outcomes for people by providing improvement and change expertise.

Chartered Institute of Ergonomics and Human Factors

The Chartered Institute of Ergonomics and Human Factors is a professional organisation in the UK for ergonomists and human factors practitioners. It is dedicated to providing information and services to the public, and support to its members.

Contact for further information

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