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Resources and more information

General support and background information


NHS Leadership Academy Healthcare leadership model

Workforce information

The NHS Cancer Workforce Plan Phase 1: Delivering the cancer strategy to 2021

Achieving World-Class cancer outcomes: A strategy for England 2015-2020 – Progress report 2016-17

Education case studies

Sage and Thyme Case studies

Performance management and appraisal

CIPD Research Report, December 2016 – Could do better? Assessing what works in performance management.

The CIPD is the professional body for HR and people development.

Clinical supervision, Reflection

Care Quality Commission, Supporting information and guidance: Supporting effective clinical supervision, July 2013

Royal College of Nursing, Reflection

Useful books:

  • Supervision in the Helping Professions, By Peter Hawkins, Robin Shohet, contributions from Judy Ryde, Joan Wilmot, 4th edition 2012, Published by McGraw-Hill Education (UK), 2012 ISBN 0335243541, 9780335243549

    In this book the seven-eyed supervision model is explored and developed to reflect its use in many professions and different parts of the world.
  • The Reflective Practitioner, How professionals think in action, Donald A, Schon published by Routledge 2017, ISBN 1351883151, 9781351883153
  • Transforming Practice Through Clinical Education, Miranda Rose, Dawn Best, Published by Elsevier Churchill Livingstone, 2005, ISBN: 0443074542


Resources utilised during the development of this tool

Achieving World-Class Cancer Outcomes 2015-2020

Independent Cancer Taskforce, 2015.

Better conversation: Better health

We are an informal coalition of organisations and individuals unified in wanting to improve conversations between the health and care system and people seeking care, their families and communities.

Choosing Wisely UK

Choosing Wisely UK is part of a global initiative aimed at improving conversations between patients and their doctors and nurses. The Choosing Wisely principles encourage patients get the best from conversations with their doctors and nurses.

Civility Saves Lives

A web site set up by healthcare professionals aiming to raise awareness of the power of civility in medicine, provides evidence and stories to illustrate how civility benefits staff and patients, and reduces risks.

Coalition for collaborative Care, A co-production Model

An alliance of people and organisations committed to making person-centred, collaborative care the norm. It offers a Co-production Model that describes the values and seven steps to making this happen.

Community Health and Learning (CHL) Foundation

A health literacy delivery organisation, offering information and a range of resources available for download. The national evidence based health literacy course, Skilled for Heath, co-created by DH, BIS and ContinYou can be accessed from this website. It covers a wide range of primary and secondary prevention topics and is aimed at people with lower levels of health literacy.

Guidance on applying Duty of Candour and disclosing audit results

The aim of this publication is to advise providers and commissioners of NHS screening programmes on best practice in providing information to individuals when they receive a diagnosis for a screened condition (positive diagnosis)1 after a screening result that was reported as normal (negative).

Health literacy

Health literacy is about people having the knowledge, skills, understanding and confidence they need to be able to use health and care information and services.

Let’s talk about it: Improving information and support for people affected by cancer

This report contains ideas to improve information and support for people affected by cancer including better information, more local services and improved communication. We want people living with and beyond cancer to have better access to personalised information and support, variations in provision to be tackled, and shared decision-making to become a reality.

Making Every Contact Count

Making every contact count (MECC) is an approach to behaviour change that utilises the millions of day to day interactions that organisations and people have with other people to encourage changes in behaviour that have a positive effect on the health and wellbeing of individuals, communities and populations.

Marie Curie’s ‘A long and winding road’

published 29 February 2016

Poor communication in the NHS has a profound impact on patient care, staff burnout and public funds. The report’s author, Andrew McDonald, formerly a top civil servant, argues that inadequacies in communication are damaging medical care and wasting much-needed NHS resources. The report says that better communication between healthcare professionals and patients can save costs, improve health outcomes and enhance the quality of experience of patients and the professionals who support them.

NICE Guidance CG138 (2012), Patient experience in adult NHS services: improving the experience of care for people using adult NHS services

This guideline covers the components of a good patient experience. It aims to make sure that all adults using NHS services have the best possible experience of care.

Patient Information Forum

The Patient Information Forum highlights the importance of high-quality health information and provides information, guidance and resources

Person-centred approaches in healthcare

Skills for Health, Health Education England and Skills for Care have announced a new Framework to support person-centred approaches for the health and social care workforce.

This approach, outlined in the Five Year Forward View puts people, families and communities at the heart of health, care and wellbeing. It encourages people to speak with staff about what is important to them, helping to develop a shared understanding of what matters to them.

Population Health, NHS Health Education England

Developing the public health workforce and raising awareness of public health among the wider NHS and social care staff will help to transform public health and improve the health of the nation.

Resilience, A framework supporting hospice staff to flourish in stressful times

hospice uk Mar 16, 2015

The framework provides guidance on interventions from board level to the individual for building a resilient and flourishing hospice workforce.

Royal College of Nursing First Steps

This resource has information and examples of good and bad communication, reflective practice and appraisal, suitable for many working in health care services.

Schwartz Rounds

Schwartz Rounds provide a structured forum where all staff, clinical and non-clinical, come together regularly to discuss the emotional and social aspects of working in healthcare.

The 6Cs

The 6Cs are the value base for Leading Change, Adding Value; a framework for nursing, midwifery and care staff. These values were one of the great legacies created through ‘Compassion in Practice’, a three-year strategy that concluded in March 2016.

The 6Cs are:

  • Care
  • Compassion
  • Competence
  • Communication
  • Courage
  • Commitment


Teach-back is an easy-to-use technique to check that the health professional has clearly explained information to the patient and that the patient has understood what they have been told.