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Training and elearning

Communication training including e-learning

Skills for Health via the Skills Platform - Person Centred Approaches

The aim of this free course is to enable staff to behave in a person-centred way based on the person-centred approaches framework, which aims to distill best practice and to set out core, transferable behaviours, knowledge and skills. In particular, please note Module 4: Core Communication and Relationship Building Skills.

e-learning for Healthcare

e-Learning for Healthcare (e-LfH) is a Health Education England (HEE) Programme working in partnership with the NHS and professional bodies to support patient care by providing e-learning to educate and train the health and social care workforce. There are a number of courses, some of which have specific communication components.

Accessible Information Standard programme

The Accessible Information Standard requires providers of NHS and adult social care to identify, record, flag, share and meet the information and communication support needs of people with a disability or sensory loss. There are two sessions. Introduction session aims to equip health and care professionals with the knowledge and skills to effectively apply and follow the Accessible Information Standard. The second builds upon the Introduction session and aims to enhance learners’ knowledge, skills and confidence around supporting individuals with information and communication needs and effectively applying the Standard in health and care settings.

The Adolescent Health Programme

AHP is an e-learning programme for all healthcare professionals working with young people. Module 4: Communication and Consultation with Young People.

e-Audiology Hearing Loss, Communication and Hearing Conservation

Covers the communication needs of audiology patients. Topic 6 Hearing Loss, Communication and Hearing Conversation.

Cancer Nursing Careers Programme 

This programme has been developed to provide cancer-specific learning opportunities for registered nurses who provide care to people affected by cancer (PABC) in non-specialist cancer settings including primary, secondary and community services.

Care Certificate programme

Communication standard 6 is part of the Care Certificate programme.

Communicating with Empathy programme

Communicating with empathy consists of six sessions that have been developed to promote sensitive and effective communication in end of life care.

Healthy Child Programme

Communication, Record Keeping and Inter-professional Working.

Making Every Contact Count programme

Making Every Contact Count is about recognising opportunities to talk to people about their wellbeing using the skills of asking and listening.

NHS Values Tool

Shared values are part of everything we do to ensure that our role has a positive impact on patient lives.

Shared Decision Making programme

Patients want to be involved in making decisions about their own healthcare, and research has shown that, when they do so, they select less hospital care and report better hospital experiences.

SBAR Communication in Care Homes programme

Communicating the correct information about patients to the correct people is imperative and SBAR (Situation, Background, Assessment, Recommendation) communication provides a standardised tool to aid this.

Stand By Me – Dementia

Free Online e-learning developed by Skills for Health, the Association for Dementia Studies and key partners to improve the communication and person-centred care for people with dementia. This course has a communication module.

Macmillan Funded Courses

Resources, information and support to help health and social care professionals in their role. In addition to the resources available online, Macmillan’s geographical Learning & Development teams also provide free face to face courses and events for both Macmillan and non Macmillan health and social care professionals who care for people affected by cancer on a more local level.


SAGE & THYME® foundation level workshop

S&T FL teaches clinical and non-clinical staff at all levels, evidence-based communication skills to provide person-centred support to someone with emotional concerns using the SAGE & THYME model.

The SAGE & THYME model is suitable for talking to anyone: patients and carers, students, colleagues and children – inside and outside of health and social care.