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Training for non-registered medicines workforce

The non-registered medicines workforce needs to feel confident and competent to handle medicines safely and meet patient needs about their medicines.


Patients need to feel empowered to make shared decisions about their medicines.

To achieve these goals we are working to develop high quality accredited training qualifications for non-registered medicines staff that supports, develops and recognises the valuable contribution of our support staff.

Pharmacy assistants work as part of a pharmacy team under the direction of a registered pharmacist. Once employed, you will be required to study for an NVQ level 2 certificate in pharmacy service skills and a BTEC level 2 certificate in pharmaceutical science as part of your work based training.

There are a number of roles available if you are interested in working with patients and their medicines in a pharmacy environment.

Your training could cover roles such as a Medicines Counter Assistant, a Healthcare Assistant, or a Dispensing Assistant.

Search for courses available at local colleges, and see Buttercups Training, The National Pharmacy Association, and The Learning Pharmacy as examples of training available.

Care and support workers work as part of the care team and provide care to patients under direction of registered or qualified professionals. Take a look at the courses below which will give you an understanding of working with medicines and with patients.

TheĀ NCFE Level 2 Understanding the Safe Handling of Medicines qualification is designed for a wide range of learners who wish to develop their understanding of the safe handling of medication in a health and/or social care context.

These may be learners who wish to access this training with a view to progress to further qualifications or employment within health and social care, to complement other qualifications within apprenticeship frameworks within health or health and social care, or to develop within their current job role within health and social care.

The Care Certificate is an identified set of standards that health and social care workers adhere to in their daily working life.

Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.

The Care Certificate was developed as part of the Cavendish Review work, jointly by Skills for Health, Health Education England and Skills for Care.

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