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Care certificate

Health Education England, Skills for Care and Skills for Health have worked together to develop the Care Certificate. The Certificate has been designed to meet the requirements set out in the Cavendish Review.

The Care Certificate is an identified set of standards that health and care professionals adhere to in their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that health and care professionals have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high-quality care and support, in their own particular workplace setting

The Care Certificate is based on 15 standards, which individuals need to complete in full before they can be awarded their certificate. 

The care certificate standards

Each standard is underpinned by full learning outcomes and assessment criteria. The 15 standards in the Care Certificate are:

  • Understand your role
  • Your personal development
  • Duty of care
  • Equality and diversity
  • Work in a person centred way
  • Communication
  • Privacy and dignity
  • Fluids and nutrition
  • Awareness of mental health, dementia and learning disability
  • Safeguarding adults
  • Safeguarding children
  • Basic life support
  • Health and safety
  • Handling information
  • Infection prevention and control.

Materials to support employers implementing the Care Certificate, including revised standards and guidance, are now available to download from the Skills for Health and Skills for Care websites.


Please be cautious of learning providers who may look to charge for this free information. Please read this important statement regarding commercial training providers offering Care Certificate products.


The e-learning is free to access for health and care professionals. 

For more information about the e-learning programme, including how to access, visit:  https://www.e-lfh.org.uk/programmes/care-certificate/

This toolkit has been designed to act as a guide as you start to implement the Care Certificate in your area.

The materials are optional to use and are only suggestions to help you prepare. All information and documentation will need checking and customising for your own specific needs.

This guide was possible following a combined contribution from Trusts within north west London.

FAQs: These questions and answers have been produced in partnership with Health Education England, Skills for Care and Skills for Health.  They were updated in March 2018 to reflect questions received through organisations supporting the Care Certificate implementation since these new induction standards were introduced.

Quality Assurance: This paper introduces quality assurance – the benefits of following toolkit guidance.

Mapping tool: Subject matter experts who currently deliver training for this staff group on induction, maps whether the current Induction training will cover the requirements of the Care Certificate and links to national mapping guidance.

Workbook: A generic workbook with assessment criteria and action plan to be customised for your area.

Additional Workbook Resources: Since the Care Certificate was launched and before the national workbook was implemented, some Trusts looked at how evidence was assessed and decided to take out the practical elements of assessment for use in the work area. The theory workbook would be used in conjunction with classroom-based learning/homework or as part of a portfolio or in the future an e portfolio. These are now in a generic template for you to customise if you are still looking for the best way that suits your needs:

Acknowledgement to Central London Community Health Care Trust, Central and North West London Trust and Hounslow and Richmond Health Care Trust who collaborated to produce these workbooks.

Assessment guidelines: An example of what to consider, when and how assessment should take place.

Hints and Tips for assessing the Care Certificate in General Practice: During the piloting phase of the Care Certificate, colleagues in general practice put feedback to good use to make a hints and tips guide to assessing some of the standards of the Care Certificate in general practice. This may be used as a guide and in addition to the assessment criteria to help you think of scenarios or ways to demonstrate the HCAs understanding in the primary care setting. Acknowledging North West London CCG leads for sharing this resource.

Communication plan template: will help you to structure the publicity and information needed.

Timeline flow chart: another way to be able to plan with other multidisciplinary teams.

Local Ward/Dept staff Noticeboard poster: specific poster for advertising the named leads for the Care Certificate in areas or within the learning and development teams.

HEE North west London Care Certificate Leaflet: to help inform senior briefing and the context of the Care Certificate.

HEE North west London Information poster

HEE North west London Care Certificate pocket guide

Electronic Staff Record (ESR) Minimum Data Set: Initial guidance from NW England. This is work in progress but the following information may be used as a guide to what information needs to be collected by employers to evidence completion of the Care Certificate.

Recommendation of QCF levels: Guidance on understanding educational levels.