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Communication and collaborative working - Domain 1

Domain 1 relates to the following capabilities:

Communicates effectively, placing the patient at the centre of the interaction
Delivers person-centred care
Collaborates with the wider pharmacy and multidisciplinary team

The links on this page will support you in meeting the learning outcomes for this domain.

Resource Name	Provider	Description
Building assertiveness - Learning to say no	Pharmacist Support	Practical guidance to assert yourself professionally and manage workload more effectively by saying no.
Building assertiveness - Building positive relationships	Pharmacist Support	Advice on fostering respectful working relationships through assertive communication techniques.
Communicating with empathy	e-LfH	Interactive module teaching empathetic engagement with patients to improve trust and outcomes.
Communication	Medicines Learning Portal	Covers principles of therapeutic listening, non-verbal communication, and patient-centred dialogue.
Improving social skills and connections	Pharmacist Support	Tips to build networking and peer-support connections that enhance collaborative working.
Presenting well	CPPE	Advice on designing and delivering effective presentations – slides, voice, structure, and Q&A.
Consultation skills	CPPE	Foundational curriculum covering basic models of consultation and patient-centred interviewing.
Consultation skills (advanced) resources	CPPE	Advanced techniques including motivational interviewing and shared decision-making in complex cases.
Shared decision making	Personalised Care Institute	Introduces frameworks and tools to engage patients meaningfully in healthcare decisions.
Shared decision making learning to support NICE guidance	NICE / Keele University	E-learning aligned with NICE guidance to implement shared decision-making in practice.
Culturally competent person-centred care resources	CPPE	Resources to support inclusive care by understanding patients’ cultural beliefs and preferences.
Feedback guide	CPPE	Tools and models to deliver constructive feedback effectively in peer and supervisory contexts.
Delegating guide	CPPE	Advice on delegating tasks safely and appropriately within healthcare teams.
Networking guide	CPPE	Tips to identify, build, and maintain professional connections to boost career and teamwork.
Being Influential guide	CPPE	Techniques to influence outcomes and decisions in clinical and organisational contexts.
Shared decision making E-course	CPPE	Comprehensive e-course embedding shared decision-making practices into daily clinical routines.

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